We pride ourselves on the quality of our products and that's why each print comes with a 100% satisfaction guarantee.
If you are not happy with your purchase for any reason, simply return it to us within 14 days and we'll exchange it for another of your choice.
Shipping and Delivery
1. How much does delivery cost?
As part of our low price commitment, shipping is completely free for all orders in Australia, USA, and Canada.
And we don't penalise if you live in a regional area - you get free shipping just like our metro-loving friends.
2. Where do you ship?
We ship (nearly) anywhere in the world. Once you reach checkout you'll be able to see if we ship to your country, or feel free to Contact Us and we'll let you know.
Note: Although we can ship canvas prints to mainland United States, we can only ship giclée prints to Hawaii at this time.
3. Do you ship to PO Boxes?
Unfortunately, we can't ship to PO boxes. Delivery must be to a physical address. We're more than happy to deliver to your company or work address too.
4. Who will deliver my parcel?
For Australian orders that contain prints smaller than 1m x 1m, we use Australia Post for delivery. In this case, it may be possible to request that your parcel be picked up from the local Post Office.
For International orders and those containing larger prints, we organise courier delivery to your door. Please ensure you include delivery instructions for your parcel in the event that you are not home, as our couriers won't leave parcels unattended unless you have provided approval to do so.
5. How long does delivery take?
From the moment you place your order, it usually takes about 7-10 business days for delivery, depending on exactly where you live. If you're wondering about the status of your order, we offer a tracking service for your convenience.
6. What if my print is damaged in transit?
Although our prints are carefully packaged for shipping, we also fully insure them during the shipping process.
If your parcel arrives with obvious damage to the packaging please DO NOT accept receipt of the parcel. Instead, ask the courier to return it and let us know immediately at firstname.lastname@example.org
If your parcel is left unattended with damage to the packaging, please advise us within 24 hours. Please include photos of the damage to the box and the print as attachments to your email, so we can organise a replacement immediately.
For any other questions or concerns please don't hesitate to Contact Us