Shipping and Delivery
As Australia faces the unprecedented challenge of minimising the spread of COVID-19, we'd like to update you on some changes to our delivery options and what we are doing to keep our customers, staff and their families safe during this time of heightened concern.
As an online business, we are currently operating as normal in terms of fulfilling your orders and shipping them as quickly as possible. The majority of our team are now working from home, however we're available as usual via email, LiveChat, phone and social media to answer any queries you have. Or just to have a chat if you're feeling isolated!
Our manufacturing team are now working in shifts to ensure at least 4m2 of space per person. We have also instituted heightened hygiene and sanitisation procedures for all staff. Of course, any staff member who feels unwell is not coming into work, with health and well-being our primary focus.
Our shipping and courier operations are running as normal, however to minimise the risk of contracting or spreading the virus, parcels will no longer require a signature for delivery.
Currently, there is minimal delay to our manufacturing and shipping times. However, if the situation changes and we do encounter delays or disruptions we will let you know.
We would like to take this opportunity to thank you for your continued support of Wall Art Prints. Stay safe and strong.
How much does delivery cost?
As part of our low price commitment, shipping is completely free for all orders across AUSTRALIA.
And we don't charge more if you live in a regional area - you get free shipping just like our metro-loving friends.
For shipping to other parts of the world, we charge a small flat-rate fee of just $19.95. Regardless of the size of your order and regardless of the material selected. No catches and no hidden costs.
Where do you ship?
We ship (nearly) anywhere in the world. Once you reach checkout you'll be able to see if we ship to your country, or feel free to Contact Us and we'll let you know.
If you're shopping from overseas, you might like to visit our international stores at:
Do you ship to PO Boxes?
Unfortunately, we can't ship to PO boxes. Delivery must be to a physical address. We're more than happy to deliver to your company or work address too.
Who will deliver my parcel?
For most orders, especially those containing larger prints, we organise courier delivery to your door. Please ensure you include delivery instructions for your parcel in the event that you are not home, as our couriers won't leave parcels unattended unless you have provided approval to do so.
How long does delivery take?
From the moment you click 'order' it usually takes about 7-10 business days for delivery, depending on exactly where you live. If you're wondering about the status of your order, you can track the progress here.
What if my print is damaged in transit?
Although our prints are carefully packaged for shipping, we also fully insure them during the shipping process.
If your parcel arrives with obvious damage to the packaging please DO NOT accept receipt of the parcel. Instead, ask the courier to return it and let us know immediately at firstname.lastname@example.org
If your parcel is left unattended with damage to the packaging, please advise us within 24 hours. Please include photos of the damage to the box and the print as attachments to your email, so we can organise a replacement immediately.
For any other questions or concerns please don't hesitate to Contact Us.