Shipping and Delivery
We're still open - updated 4th August, 2020
As we face the unprecedented challenge of minimising the spread of COVID-19, we'd like to update you on some changes to keep our customers and staff safe during this time of heightened concern.
We are still open and fully operational. However our manufacturing team has been scaled back to ensure adherence to social distancing measures. As such, please allow 4-5 business days for the production of your order, prior to shipping.
Additionally, all shipping service carriers are experiencing some delays, which are particularly significant for states and territories where border restrictions have been imposed. Unfortunately, we've been advised that delivery of parcels to these areas may take up to 3 weeks or longer.
Estimated delivery times to metro areas are as follows:
- VIC & NSW: 5-7 business days
- SA & QLD: 7-10 business days
- NT: 14 business days
- TAS: 10 business days
- WA: 10 business days
- NZ: 7-10 business days
Please allow an additional 1-2 business days for deliveries to regional areas.
The shipping delays also appear to be impacting the provision of reliable tracking information. Many carriers have temporarily altered their process and are no longer scanning items until they arrive at the destination depot. This means you may not receive updated tracking information until the actual day of delivery.
Although this situation is outside of our control, we will continue to monitor and work closely with shipping carriers to ensure all prints are delivered as quickly as possible given the circumstances.
For more information, please see the latest COVID-19 updates from the carriers we use:
To minimise the risk of contracting or spreading the virus, parcels will no longer require a signature for delivery.
Aside from manufacturing, our support team are all working from home and are available as usual via email, LiveChat, phone and social media to answer any queries you have. Or just to have a chat if you're feeling isolated!
Our manufacturing team are working in shifts to ensure at least 4m2 of space per person. We have also instituted heightened hygiene and sanitisation procedures for all staff. Of course, any staff member who feels unwell is not coming into work, with health and well-being our primary focus.
We would like to take this opportunity to thank you for your continued support of Wall Art Prints. Stay safe and strong.
How much does delivery cost?
As part of our low price commitment, shipping is completely free for all orders across AUSTRALIA.
And we don't charge more if you live in a regional area - you get free shipping just like our metro-loving friends.
For shipping to other parts of the world, we charge a small flat-rate fee of just $19.95. Regardless of the size of your order and regardless of the material selected. No catches and no hidden costs.
Where do you ship?
We ship (nearly) anywhere in the world. Once you reach checkout you'll be able to see if we ship to your country, or feel free to Contact Us and we'll let you know.
If you're shopping from overseas, you might like to visit our international stores at:
Do you ship to PO Boxes?
Unfortunately, we can't ship to PO boxes. Delivery must be to a physical address. We're more than happy to deliver to your company or work address too.
Who will deliver my parcel?
For most orders, especially those containing larger prints, we organise courier delivery to your door. Please ensure you include delivery instructions for your parcel in the event that you are not home, as our couriers won't leave parcels unattended unless you have provided approval to do so.
How long does delivery take?
From the moment you click 'order' it usually takes about 7-10 business days for delivery, depending on exactly where you live. If you're wondering about the status of your order, you can track the progress here.
What if my print is damaged in transit?
Although our prints are carefully packaged for shipping, we also fully insure them during the shipping process.
If your parcel arrives with obvious damage to the packaging please DO NOT accept receipt of the parcel. Instead, ask the courier to return it and let us know immediately at email@example.com
If your parcel is left unattended with damage to the packaging, please advise us within 24 hours. Please include photos of the damage to the box and the print as attachments to your email, so we can organise a replacement immediately.
For any other questions or concerns please don't hesitate to Contact Us.